This Cancellation Policy applies to all orders placed through Loungeflyusstore.com (Pop Culture Fashion & Accessories | Loungefly Styles). We understand that plans may change, and we aim to provide a clear, fair process for order cancellations while ensuring the efficiency of our operations—especially for limited-edition pop culture pieces and items with unique design details.

1. Eligibility for Cancellation

To qualify for a cancellation, your order must meet the following conditions:

  • The cancellation request is submitted within 1 hour of placing the order (we process orders quickly to ensure timely delivery of popular and limited-edition items);
  • The order has not yet entered the packing or shipping stage (you can check your order status via the confirmation email or by contacting customer service);
  • The product is not a customized item (e.g., personalized engravings, made-to-order designs) or a pre-order item with a specified non-cancellable period (such restrictions will be clearly stated on the product page).

2. Cancellation Request Process

Follow these steps to submit a cancellation request:

  1. Contact Customer Service: Send an email to [email protected] with the subject line “Order Cancellation Request – [Your Order Number]”.
  2. Provide Required Information: Include your full name, registered email address, order number, and the name(s) of the product(s) you wish to cancel (e.g., “Harry Potter Embroidered Backpack”, “Marvel Keychain Set”).
  3. Await Confirmation: Our customer service team will review your request within 24-48 business hours. If your order is eligible for cancellation, you will receive a formal cancellation confirmation email. If the order has already been packed or shipped, we will notify you that cancellation is no longer possible, and you may refer to our Refund Policy for return options.

3. Refund for Cancellations

  • Full Refund Guarantee: For eligible cancelled orders, we will issue a full refund of the order amount (settled in USD) with no deductions.
  • Refund Processing Time: Refunds are processed within 5-10 business days of receiving your cancellation confirmation. The actual time for the refund to reflect in your account depends on your payment method and your bank/payment provider’s processing cycle (typically 1-7 additional business days).
  • Refund Method: Refunds will be credited back to the original payment method used for the order. We do not support refunds to third-party accounts or alternative payment methods.

4. Non-Cancellable Orders

The following orders cannot be cancelled under any circumstances:

  • Orders submitted more than 1 hour ago (orders enter the packing stage promptly, especially for in-stock pop culture items and limited-edition pieces);
  • Orders that have already been shipped (you may initiate a return per our Refund Policy once you receive the item);
  • Customized products (e.g., personalized engravings, custom-themed designs) or pre-order items marked as “Non-Cancellable” on the product page (these items are produced or reserved specifically for your order);
  • Products that have been used, worn, or damaged after delivery (cancellations only apply to unused, unshipped orders);
  • Orders for which a return or refund has already been processed.

5. Special Notes for Limited-Edition & Pre-Order Items

  • Limited-Edition Items: Due to high demand and limited stock, limited-edition pop culture pieces follow the same 1-hour cancellation window. Once the window closes, cancellations are not permitted, as we allocate inventory exclusively to your order.
  • Pre-Order Items: Pre-order items may have extended cancellation windows (if applicable), which will be clearly stated on the product page. If no extended window is specified, the standard 1-hour cancellation rule applies. After the pre-order period ends and production begins, cancellations are no longer allowed.

6. Contact Us

If you have questions about cancelling an order, need to check your order’s eligibility, or wish to submit a cancellation request, please contact our customer service team via:

Please include your order number and full name in the email. We will respond within 24-48 business hours and assist with your request promptly.